Shipping policy

Thank you for shopping with Casa Belo. This Shipping Policy explains how we process, ship, and deliver your orders placed through www.casabelo.ca. By placing an order, you agree to the terms below.

Order Processing Time

All orders are processed within 3 business days. Business days do not include weekends or holidays. During high-volume periods (holidays, promotions, new product launches), processing times may be extended. If we experience delays, we will notify you by email.

Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on:

  • Delivery address
  • Weight/size of items
  • Shipping method selected

Delivery time estimates:

  • Standard Shipping (Canada): 5 business days
  • Express Shipping (Canada): 2 business days

Please note:

  • Delivery times are estimates and not guaranteed.
  • Delays caused by carriers, weather, or customs (for international orders) are outside our control.

Shipping Locations

We currently ship to:

  • Canada and the United States
  • Internationally — we ship worldwide to most countries

If we cannot ship to your location, you will be contacted before the order is processed.

Order Tracking

Once your order ships, you will receive a confirmation email with:

  • Tracking number
  • Carrier information
  • Estimated delivery window

Tracking updates may take up to 24–48 hours to appear.

Shipping Carriers

We ship using trusted carriers, including Purolator.

Customs, Duties & Taxes (for international orders)

Orders shipped outside Canada may be subject to:

  • Import duties
  • Customs fees
  • Local taxes

These charges are not included in the product or shipping price and are the customer's responsibility.

Lost, Delayed, or Damaged Packages

Lost Packages
If tracking shows a package as delivered but you did not receive it, please contact the carrier first, then contact us at info@casabelo.ca. We are not responsible for packages lost due to incorrect or incomplete addresses entered at checkout, or theft after delivery.

Delayed Packages
Carrier delays are outside our control. Refunds for delayed shipments are not guaranteed unless required by carrier policy.

Damaged Packages
If your order arrives damaged: take clear photos of the item and packaging, and contact us within 48 hours of delivery. We will assist with a replacement or refund based on our Refund Policy.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address, you may be responsible for additional reshipping charges, and refunds for shipping costs will not be issued.

Split Shipments

If your order contains multiple items, they may ship separately depending on inventory levels, warehouse location, or product size/weight. You will receive separate tracking information for each part of the order if applicable.