Refund & Return Policy
Thank you for shopping with Casa Belo.
We want you to be completely satisfied with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for orders placed at www.casabelo.ca.
By placing an order, you agree to the terms below.
We accept returns for most items within 8 days of delivery.
To be eligible for a return, items must be:
• Unused and in the same condition in which you received them
• In original packaging (including tags, accessories, and manuals)
• Accompanied by proof of purchase (order number, receipt, or email confirmation)
To request a return:
1. Email us at casabelo@gmail.com with the following:
• Order number
• Item(s) you want to return
• Reason for return
• Photos (if the item is damaged or defective)
2. We will respond with:
• Return authorization (if approved)
• Return instructions
• Return shipping label (if applicable)
Unauthorized returns may not be accepted.
Return Shipping Costs• Customer responsibility:
Return shipping costs are generally the responsibility of the customer.
• Store responsibility:
If the item was delivered damaged, defective, or incorrect, we will cover return shipping costs or offer a free replacement.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds are issued to the original payment method within 8 business days.
Please note:
• Original shipping fees are non-refundable unless the return is due to our error
• Processing times may vary depending on your bank or payment provider
We offer exchanges for:
• Wrong size
• Wrong color
• Defective or damaged products
• Items eligible for return
If the requested replacement is unavailable, we will offer:
• A refund
If your item arrives damaged or defective:
1. Contact us within 48–72 hours of delivery
2. Provide:
o Clear photos of the item
o Photos of the packaging
o A description of the issue
We will offer:
• A replacement
• A refund
depending on availability.
If tracking information shows “delivered” but you did not receive your order:
• Check with neighbors or building management
• Contact the shipping carrier
• Then contact us at casabelo@gmail.com
We are not responsible for:
• Stolen packages after delivery
• Incorrect addresses provided by the customer
However, we will do our best to assist you.
• Regular-priced items: Eligible for refunds
• Sale items: Refunds are at our discretion
Final sale items: Non-refundable