Shipping Policy
All orders are processed within 3 business days.
Business days do not include weekends or holidays.
During high-volume periods (holidays, promotions, new product launches), processing times may be extended.
If we experience delays, we will notify you by email.
Shipping fees are calculated at checkout based on:
• Delivery address
• Weight/size of items
• Shipping method selected
Delivery time estimates:
• Standard Shipping (Canada): 5 business days
• Express Shipping (Canada): 2 business days
Please note:
• Delivery times are estimates and not guaranteed.
• Delays caused by carriers, weather, or customs (for international orders) are outside our control.
We currently ship to:
• Canada and the United States
• Internationally — we ship worldwide to most countries
If we cannot ship to your location, you will be contacted before the order is processed.
Once your order ships, you will receive a confirmation email with:
• Tracking number
• Carrier information
• Estimated delivery window
Tracking updates may take up to 24–48 hours to appear.
We ship using trusted carriers, as:
• Purolator
Orders shipped outside Canada may be subject to:
• Import duties
• Customs fees
• Local taxes
These charges are not included in the product or shipping price and are the customer’s responsibility.
If tracking shows a package as delivered but you did not receive it, please contact the carrier first, then contact us at info@casabelo.ca.
We are not responsible for packages lost due to:
• Incorrect or incomplete addresses entered at checkout
• Theft after delivery
Carrier delays are outside our control.
Refunds for delayed shipments are not guaranteed unless required by carrier policy.
7.3 Damaged Packages
If your order arrives damaged:
1. Take clear photos of the item and packaging.
2. Contact us within 48 hours of delivery.
We will assist with a replacement or refund based on our Refund Policy.
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address:
• You may be responsible for additional reshipping charges.
• Refunds for shipping costs will not be issued.
If your order contains multiple items, they may ship separately depending on:
• Inventory levels
• Warehouse location
• Product size or weight
You will receive separate tracking information for each part of the order if applicable.