Privacy Policy
We may collect the following types of personal information:
1.1 Information You Provide Directly• Name
• Email address
• Billing and shipping addresses
• Phone number
• Payment information (processed securely by third-party providers — we do not store full credit card numbers)
• Account details (username, password)
• Communication history (emails, chat messages, customer support requests)
When you browse our site, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- Cookies and tracking technologies
We may receive information from:
- Payment processors (e.g., Shopify Payments, Stripe, PayPal)
- Shipping carriers
- Marketing partners
- Social media platforms (if you interact with our content)
We use your information to:
• Process and fulfill orders
• Provide customer support
• Manage your account (if applicable)
• Deliver emails and notifications about your orders
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud
• Comply with legal requirements
We do not sell personal information to third parties.
Cookies & Tracking TechnologiesWe use cookies and similar technologies to:
• Enable essential site functions (e.g., shopping cart)
• Analyze website usage
• Remember your preferences
• Improve marketing efforts
You may manage cookie preferences in your browser.
Disabling cookies may impact your experience on the site.
Payments on our website are processed securely by third-party payment gateways.
These providers comply with strict PCI-DSS security standards.
We do not store your full payment card details.
We may share your information with trusted third parties only when necessary:
5.1 Service Providers- Payment processors
- Shipping companies
- Email and marketing platforms
- Website hosting providers
- Fraud prevention tools
These partners are authorized to use your information only as needed to provide their services.
5.2 Legal RequirementsWe may disclose information if required:
- To comply with Canadian laws
- For fraud investigations
- To protect our rights and property
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from loss, misuse, or unauthorized access.
Examples include:
- Encrypted connections (HTTPS)
- Restricted access to sensitive data
- Secure password requirements
- Regular system monitoring
However, no online system is 100% secure, and we cannot guarantee absolute protection.
Your Rights (PIPEDA)You have the right to:
- Access the personal information we hold about you
- Correct inaccuracies
- Withdraw consent (where applicable)
- Request deletion (subject to legal retention requirements)
- Ask how your data is used and shared
To make a privacy request, contact us using the details below.
Retention of Personal InformationWe keep your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
Once no longer needed, data is securely deleted or anonymized.
Children’s PrivacyOur website is not intended for individuals under 13 years old.
We do not knowingly collect personal information from children.
Some service providers may store data outside Canada.
In such cases, your information may be subject to the laws of those jurisdictions.
We ensure all partners comply with strong privacy protections.
Third-Party WebsitesOur site may contain links to external websites.
We are not responsible for their privacy practices.
We encourage you to review their privacy policies before interacting with them.
We may update this Privacy Policy periodically.
The updated version will be posted here with a new “Last Updated” date.
Continued use of our website means you accept the updated policy.